Exclusion from Betting Activity
- Exclusion from Betting Activity
At PariPesa, we place great emphasis on responsible gambling and strive to maintain a safe and enjoyable environment for all our customers. If you feel the need to take a break or have concerns about your gambling habits, we provide various options, including self-exclusion and temporary exclusion.
- Permanent Self-Exclusion Process
Request for Self-Exclusion: Customers can apply for temporary or permanent exclusion from gambling activities through the following channels:
Northern Cape Gambling Board (NCGB): For detailed instructions on submitting a permanent self-exclusion request, visit the NCGB website at NCGB Self-Exclusion or PariPesa Responsible Gaming Page.
PariPesa: You may notify us in writing of your intention to permanently self-exclude. Upon receipt, we will promptly close your betting account and apply the maximum 6-month temporary self-exclusion period available at PariPesa. Our support team will assist you with submitting your permanent self-exclusion request.
Other Licensed Venues: You can also submit your request through the relevant licensee or the court.
Information Required for Permanent Self-Exclusion
- Full name
- Copy of ID or Passport
- Contact details
- Telephone and fax numbers
- Digital photograph (minimum 250 kilobytes or a recent color photo)
- Completed self-exclusion request form
- Additional Support
Cooling Off and Temporary Self-Exclusion: These options are available directly via our platform. More details can be found on our Responsible Gaming Page.
Professional Help: If you believe you have a gambling problem, the National Responsible Gambling Programme (NRGP) provides confidential, free, and professional counselling.
Contact them at their toll-free counselling line: 0800 006 008 or email [email protected].
You can also complete their Online Checklist to assess your vulnerability.
- Non-Compliance with Self-Exclusion
It is the responsibility of the customer who requested self-exclusion to comply fully. Failure to do so may lead to denial of access to gambling activities and possible trespassing charges, where applicable.
- Upliftment of Permanent Self-Exclusion
Requests to lift a permanent self-exclusion order will only be considered after a minimum period of 6 months, provided the individual has attended counselling sessions with an NRGP treatment professional.