Exclusion from Betting Activity
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Exclusion from Betting Activity
At PariPesa, we place great emphasis on responsible gambling and strive to maintain a safe and enjoyable environment for all our customers. If you feel the need to take a break or have concerns about your gambling habits, we provide various options, including cooling-off, temporary suspension and permanent self-exclusion.
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Request for Self-Exclusion: Customers can apply for permanent self-exclusion from gambling activities through the following channels:
Western Cape Gambling and Racing Board (WCGRB): For self-exclusion enquiries, visit https://www.wcgrb.co.za/contact/ or email [email protected]. Additional information is available at https://www.paripesa.co.za/responsible-gambling.
PariPesa: You may notify us in writing of your intention to permanently self-exclude. Upon receipt, we will promptly close your betting account. Our support team will assist you with submitting your permanent self-exclusion request to the Western Cape Gambling and Racing Board.
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Information Required for Permanent Self-Exclusion
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Full name
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Contact details
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Telephone
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Digital photograph (minimum 250 kilobytes or a recent colour photograph)
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Completed self-exclusion request form
- Copy of ID or Passport
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- Additional Support
Cooling-Off and Temporary Suspension: A Cooling-Off period allows you to suspend access to your account for a minimum of 24 hours. A Temporary Suspension is available for a minimum of one month. The account cannot be reactivated before the selected suspension period has expired. After the suspension period expires, you may request reactivation by contacting Customer Support. More details are available at https://www.paripesa.co.za/responsible-gambling.
Professional Help: If you believe you have a gambling problem, the National Responsible Gambling Programme (NRGP) provides confidential, free and professional counselling.
Contact the NRGP using its toll-free counselling line at 0800 006 008 or by email at [email protected].
You can also complete the NRGP Online Checklist to assess your vulnerability. More information is available at https://responsiblegambling.org.za/. - Non-Compliance with Self-Exclusion
Customers who have requested self-exclusion are responsible for complying fully with the terms of their self-exclusion. Any attempt to participate in gambling during the self-exclusion period will result in denial of access to gambling activities and continued restriction of the Customer’s account. - Upliftment of Permanent Self-Exclusion
A request to revoke a permanent self-exclusion may only be considered after a minimum period of six (6) months has elapsed, provided the individual has participated in counselling with a treatment professional accredited by the National Responsible Gambling Programme (NRGP).