RESPONSIBLE GAMBLING
- General Information
At PariPesa, we are committed to promoting responsible gambling practices to ensure a safe and enjoyable gaming experience for all our players.
- Responsible gambling tools
We are committed to helping you manage your gaming responsibly by offering a range of tools designed to support you.
Activity Statements: View detailed information about your account activity through the cashier section. This includes your account balance, bet history (wagers, wins, losses), deposits, withdrawals, and other related transactions.
Gambling Self-Assessment Test: To help you evaluate whether you may need to adjust your gambling behaviour or seek assistance, we recommend taking the self-assessment quiz available at: https://responsiblegambling.org.za/self-check-quiz/
- Self-exclusion options
Take-A-Break: Temporarily suspend your account for 1 day, 7 days, or 30 days.
Cooling-Off: Suspend your account for a minimum period of 1 or 3 months.
Temporary Self-Exclusion: Suspend your account for at least 3 or 6 months.
Temporary Self-Exclusion Appeal Process: If you want to end a temporary self-exclusion early, PariPesa will review your request and decide at its sole discretion whether to reactivate your account. Any such reactivation requires a written request from you and will only be processed after a minimum 24-hour Take-A-Break period has passed.
- Permanent self-exclusion
Information on the Northern Cape Gambling Board’s ("NCGB") Permanent Self-Exclusion process is available here: https://ncgb.co.za/self-exclusion/
This permanent self-exclusion program allows players concerned about their gambling to voluntarily exclude themselves in writing from specific gambling venues or from using gambling products offered by certain providers.
For more details on Responsible Gambling practices, self-exclusion procedures, and self-help resources, visit the South African Responsible Gambling Foundation’s website: https://ncgb.co.za/self-exclusion
- Non-compliance with self-exlusion
Players who opt for self-exclusion are responsible for adhering to it. Failure to comply may result in denied access to remote gambling services, physical gambling locations, and could lead to trespassing charges.
- Support and resources
We encourage seeking professional help if you feel that your gambling is becoming problematic. Here are some resources:
If you feel your gambling may be problematic, we encourage you to seek professional help. Here are some useful resources:
- National Responsible Gambling Programme (NRGP): Call the toll-free helpline at 0800 006 008 or WhatsApp HELP to 076 675 0710.
- Gamblers Anonymous: Contact via [email protected] or visit https://gamblersanonymous.org.za/
- Gordon Moody: A global service offering free therapy for gambling addiction, including practical advice and emotional support: https://www.gamblingtherapy.org
- Contact Us: For further assistance, please reach out to our customer support team at [email protected]