Privacy Policy - Paripesa

Privacy Policy – paripesa.co.za

Protection of Personal Information Act, 2013 (POPIA)

Effective Date: 1 July 2026

1. General

The Bill of Rights under the Constitution of the Republic of South Africa, 1996 gives every person the right to privacy, including protection against infringement of the privacy of communications. The Protection of Personal Information Act, 2013 ("POPIA") gives effect to this constitutional right.

Ruby Bets (Pty) Ltd, trading as Paripesa.co.za and/or Paripesa ("Paripesa", "we", "our", or "us"), is committed to protecting the privacy and personal information of every customer who visits or uses our website, mobile applications, betting platforms and gaming services.

This Privacy Policy explains how we collect, process, store, protect, disclose and retain Personal Information in accordance with POPIA, the Financial Intelligence Centre Act ("FICA"), applicable South African gambling legislation and licence conditions, anti-money laundering and counter-terrorist financing requirements, and any other applicable South African laws.

By using the Paripesa website, opening an account, or using any Paripesa service, you acknowledge that you have read and understood this Privacy Policy.

2. Definitions

The definitions of key terms for the purpose of this Privacy Policy are set out below:

Information Officer - the person responsible for promoting and overseeing the Company's compliance with POPIA.
Operator - a person or entity that processes Personal Information for a Responsible Party under a contract or mandate without coming under that party's direct authority.
Personal Information - information relating to an identifiable, living natural person. Personal Information can include, without limitation: name, race, gender, marital status, address, identity number, passport number, date of birth, occupation, nationality, e-mail address, telephone number, location data, online identifiers, banking details, transaction information, verification information and technical information.
Processing - any operation or set of operations concerning Personal Information, whether or not by automated means, including collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use, dissemination by transmission or distribution or making available in any other form, merging, linking, restriction, degradation, erasure, or destruction.
Responsible Party - a public or private body, or any other person which, alone or in conjunction with others, determines the purpose of and means for processing Personal Information.
Services - the goods and services, including access to betting platforms, gaming services, mobile applications and websites, promoted, offered, or provided by the Company.
Special Personal Information - sensitive Personal Information as recognised under POPIA, which may include biometric information, criminal behaviour information, health-related information or other special categories of information where applicable.

3. Protection of Personal Information (POPIA)

Ruby Bets (Pty) Ltd, trading as Paripesa.co.za, respects your right to privacy and processes Personal Information in accordance with POPIA.

We collect and process Personal Information for lawful business purposes, including account registration and management, identity verification, FICA/KYC compliance, payment processing, fraud prevention, responsible gambling controls, regulatory reporting, customer support, and the provision of our Services.

Personal Information may be shared with regulatory authorities, payment providers, verification service providers, fraud prevention agencies, professional advisers, technology providers, cloud hosting providers and other third parties where required by law or where necessary for the operation of our Services.

We take reasonable technical and organisational measures to protect Personal Information against unauthorised access, loss, misuse, alteration or disclosure. Personal Information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

The official text of POPIA is available from the South African Government Gazette: https://www.gov.za/sites/default/files/gcis_document/201409/3706726-11act4of2013protectionofpersonalinforcorrect.pdf

Requests for access to records held by Ruby Bets (Pty) Ltd may be submitted in accordance with the Promotion of Access to Information Act, 2000 ("PAIA"). Further information on how to request access to records is available in our PAIA Manual, which is available upon request at [email protected].

If you believe that your Personal Information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa: https://inforegulator.org.za/

4. Responsible Party

The Responsible Party is Ruby Bets (Pty) Ltd, registration number 2022/352837/07, trading as Paripesa and/or Paripesa.co.za.

Registered office: 14 Trinity Street, Bloubergstrand, 7441, South Africa.

Website: www.paripesa.co.za

Privacy contact e-mail: [email protected]

Information Officer: [email protected]. The Information Officer is to be appointed and, where required, registered with the Information Regulator in accordance with POPIA.

Ruby Bets (Pty) Ltd operates online betting services under the brand Paripesa.co.za and is licensed under Licence No. 10193170-002.

5. Information We Collect

We collect Personal Information because it is necessary to promote, offer, or supply our Services to you; to comply with our legal, regulatory, FICA/KYC, AML and responsible gambling obligations; and to help us improve and protect our Services.

You are not obliged to provide Personal Information, but much of it is essential to create and operate your account and to enable betting on our platforms. If you choose to withhold requested information, we may be unable to provide our Services.

During registration and when you subsequently use your account, you may be asked to provide, among other things:

first and last name;
date of birth;
identity number or passport number;
residential, postal or other physical address;
e-mail address;
phone/mobile number or other contact data;
occupation;
nationality;
username and password.

We may collect financial and transaction information, including:

banking details;
payment card information;
payment wallet details;
deposit and withdrawal information;
transaction history;
wagering and betting history.

To comply with FICA, gambling legislation and licence conditions, we may request verification information and documents, including:

South African identity document;
passport;
driver's licence;
proof of address, such as a utility bill;
bank statement;
proof of income;
source-of-funds documentation;
source-of-wealth documentation;
selfie verification;
facial recognition verification where applicable.

When you access websites or mobile applications managed by us, we may collect technical and usage information, including:

browser and cookie data;
IP address;
device identifier;
operating system;
session information;
location data;
website usage statistics;
technical information about the device and browser you use.

Once registered, additional information is processed on an ongoing basis to deliver our Services effectively, including:

a record of internet communications and details of your visits to our websites;
details of transactions carried out through the site, including payments, withdrawals and wagers;
communications with us or our staff, including calls, e-mails and live-chat messages;
information about your location, including IP address.

In limited cases, and only where authorised by applicable law, we may process Special Personal Information, including biometric verification, facial recognition information, politically exposed person screening, sanctions screening, criminal screening or other information required for legal, regulatory, AML, fraud prevention or responsible gambling purposes.

Your documents are stored securely and treated with strict confidentiality.

In limited cases, we may conduct open-source checks by accessing public records and publicly available information about you, such as news articles, social media profiles, forum posts and official registers.

To protect you and the Company, we use third-party services to help us evaluate transactions, payment methods, devices, identity information and account activity. These services may help us identify fraud, identity theft, bonus abuse, payment fraud, collusion, prohibited betting activity or other abusive activity.

6. How We Use Your Information

We use the information we collect to protect users and third parties, to provide, maintain, safeguard, and improve our Services, to comply with legal and regulatory obligations, and to develop new Services.

We process Personal Information where:

you have provided consent;
processing is necessary to perform a contract with you;
processing is required by law;
processing protects your legitimate interests;
processing protects our legitimate business interests.

We process your Personal Information for the purposes of:

creating and managing your account;
providing gambling and gaming services;
verifying your identity and age;
complying with FICA, AML, CTF and gambling regulatory obligations;
preventing identity theft, fraud, money laundering and terrorist financing;
contacting you via your registered details where necessary for account management and operations;
processing financial and wagering transactions online;
processing deposits and withdrawals;
providing customer support;
researching preferences to develop new features, functionality, products, and services;
ensuring the websites function correctly and identifying technical issues;
conducting responsible gambling monitoring;
implementing self-exclusion, limits or other responsible gambling controls;
preventing fraudulent activity, cheating, collusion, bonus abuse, match fixing or prohibited betting activity;
monitoring suspicious betting activity;
determining what promotions and bonuses to offer, subject to your marketing consents;
protecting our legal rights and enforcing agreements;
providing you, unless you have opted out, with information via your authorised contact methods about our services and selected third-party services, products, competitions, prizes, and offers.

We actively manage financial liabilities and risk on events and markets. Liability and exposure controls may be applied across betting markets and/or individual accounts. The Company may assess your data, including Personal Information, to understand motivations for opening an account or placing a bet.

Where activity differs from ordinary and expected behaviour, we conduct further analysis and may exclude you from certain promotions or bets, in line with our Terms and Conditions. Examples of unusual betting behaviour include, without limitation:

significantly larger than expected bets on a very specific outcome;
a bet placed by a customer who may have access to non-public information about an event's likely outcome;
material changes to an established betting pattern;
an alert from a sport's governing body or monitoring agency;
a high volume of bets placed within a short period on one specific outcome.

Certain automated systems may be used for fraud detection, identity verification, AML monitoring, betting risk analysis, bonus abuse detection and payment risk scoring. Where appropriate and legally required, customers may request human review.

Any analysis performed is a private business asset and is not transmitted to any third party except where required by law, regulation, licence condition, court order, competent authority or legitimate operational necessity. We reserve the right to apply restrictions to accounts where the Company considers it appropriate due to betting activity.

7. Who We Share Your Personal Information With

Certain trusted third parties provide essential services that enable us to offer gambling products. These include, without limitation:

suppliers of software and games used on our websites;
banking institutions and payment service providers;
payment processors;
identity verification providers;
credit bureaus, where applicable;
fraud-prevention and risk-management companies;
auditors;
legal advisers;
technology providers;
cloud hosting providers;
customer support and operational service providers.

We share the information necessary for these parties to perform their services, and we take reasonable measures to ensure they implement appropriate security and privacy arrangements to protect your data.

To comply with regulatory obligations, we may be required to disclose information to government authorities, law enforcement agencies, the Financial Intelligence Centre, Provincial Gambling Boards, gambling regulators, courts, regulators or other competent authorities.

Personal Information may also be shared with regulators, agencies or relevant sports bodies where we suspect involvement in match-fixing, cheating, collusion, prohibited betting activity, bonus abuse, fraud or a breach of sporting regulations.

We will also disclose information as required to enforce our Terms of Use as set out in our Terms and Conditions.

We never sell your Personal Information.

In the event of a sale of our business or a similar corporate transaction requiring transfer of Personal Information to a third party, we will notify you via e-mail or a notice on our websites, identifying the new Responsible Party and explaining your options regarding your Personal Information.

Our websites may contain links to and from third-party websites. Such websites may have their own privacy policies, and we accept no responsibility for their privacy practices, content or security. Please review those policies carefully before submitting any Personal Information.

8. Marketing and Opting Out

The Company may process Personal Information for marketing purposes where permitted by law. In certain limited circumstances, we may also provide information to selected third-party partners to market our services to you, provided you have given consent or where otherwise permitted by applicable law.

When you create an account, we request your consent to receive marketing or promotional material. Direct electronic marketing will only be conducted in accordance with POPIA.

You can opt out at any time by:
clicking the unsubscribe link;
updating your account preferences;
contacting Customer Support.

Opting out does not affect the creation or operation of a gaming account, though it may affect eligibility for some promotional bonuses.

Even if you unsubscribe from marketing, we may continue to send periodic e-mails and/or SMS messages relating to technical, service, operational, legal or security matters, confirmations of requests you made, or other communications we are legally obliged to send. Please note that removing you from marketing lists may take up to 7 days after you opt out.

9. Your Rights

We respect your privacy rights. You may contact us at any time to request:

access to the Personal Information we hold about you;
copies of your Personal Information;
rectification of inaccurate or incomplete Personal Information;
completion of incomplete Personal Information, including, where appropriate, by providing a supplementary statement;
erasure of your Personal Information where legally permissible;
restriction of certain processing activities;
withdrawal of consent where processing is based on consent;
objection to certain processing activities;
details of third parties to whom Personal Information has been disclosed, where applicable;
lodging of a complaint.

You undertake to keep us informed of any changes or inaccuracies in your Personal Information.

Please note that objecting to our processing may prevent us from providing the Services and could lead to account closure. The above rights are not absolute: applicable law or regulatory requirements may allow or require us to refuse certain requests, for example where data is needed for FICA, AML, gambling compliance, fraud prevention, record-keeping, legal claims or regulatory reporting.

In some cases, Personal Information may already have been destroyed, erased or anonymised under our retention obligations and practices.

To exercise your rights, submit a request describing the information you seek, together with proof of identity, to Customer Support or to the privacy contact details provided in this Privacy Policy. We may request additional details to process your request.

Requests for access to records may also be made in accordance with PAIA. Please refer to our PAIA Manual for further information. The PAIA Manual is available upon request at [email protected].

If you are dissatisfied with how we processed your Personal Information, please contact Customer Support or our privacy contact first. If you remain unsatisfied or believe we are not processing Personal Information in accordance with applicable laws, you may lodge a complaint with the Information Regulator of South Africa at https://inforegulator.org.za/.

10. Cookie Policy

Cookies are small text files placed on your device when you visit a website. Most websites use cookies to improve your online experience and deliver content and functions more effectively.

Cookies serve various purposes. Session cookies are stored temporarily while you browse and can make navigation more efficient or remember preferences. Persistent cookies can help recognise you as a returning visitor or tailor online advertising to your interests.

The primary use of cookies on our websites, either by the Company or our chosen partner(s), is to:

enable you to save time and facilitate future access to the site;
keep you logged in;
remember preferences;
identify how users navigate the website to improve our Services, content, and communications;
monitor website traffic and usage statistics;
improve website performance;
collect and share device data to detect and prevent devices associated with fraud and money laundering;
identify account and device irregularities;
detect and prevent fraudulent transactions, abuse of accounts and abuse of Services;
improve security;
provide personalised experiences.

You agree that the Company may, from time to time, place cookies on your device to store information, such as username, password, personal details, e-mail address, and device information including model and IP address, to enable full use of website functionality and allow your browser to recognise you as a user. These cookies cannot be used to run programs or deliver viruses and are uniquely assigned to you. They can only be read by the web server(s) that placed them.

You can amend your browser settings at any time to block some or all cookies from the Company. However, blocking cookies may impair functionality, for example, you may be unable to place bets or use certain account features.

Further information about cookies and how to delete them is available at http://www.allaboutcookies.org.

11. Transfer and Storage of Your Personal Information

Data we collect from you may be transferred to and stored at a destination outside the Republic of South Africa. It may also be processed by staff operating outside South Africa who work for the Company or for one of our suppliers.

Such staff may be engaged in fulfilling your requests, processing payment details, providing technical, verification, security, hosting, operational or support services, or other activities required to service your requests during your relationship with us.

Where information is transferred outside South Africa, we will take reasonably necessary steps to ensure that adequate legal protection exists, appropriate contractual safeguards are implemented, or another lawful basis under POPIA applies.

Once we receive your information, we apply strict procedures and security measures to prevent unauthorised access and to ensure the integrity and availability of Personal Information.

We are required to keep complete records of financial and wagering transactions together with any identification provided. We will hold your Personal Information on our systems for as long as required under our legal obligations.

12. Retention

Except as otherwise permitted or required by applicable law or regulatory requirements, we aim to retain Personal Information only for as long as necessary to fulfil the purposes for which it was collected.

This includes retaining information where necessary to:

comply with legal obligations;
satisfy FICA record-keeping requirements;
meet gambling regulatory and licence obligations;
resolve disputes;
enforce agreements;
defend legal claims;
comply with accounting, audit, reporting and fraud prevention obligations.

Information will thereafter be securely destroyed, deleted or anonymised so that it cannot be associated with or traced back to you.

13. How We Keep Your Information Secured

We implement and maintain appropriate physical, technical and organisational safeguards to help prevent unauthorised access, maintain data security, and ensure appropriate use of information collected online.

Safeguards vary based on the sensitivity of the information and may include, for example:

secure network topology, including intrusion-prevention and firewall systems;
SSL/TLS encryption;
encryption of sensitive data;
secure payment processing;
authentication and access-control measures;
multi-factor authentication where applicable;
network monitoring;
intrusion detection systems;
external and internal audit testing;
employee confidentiality obligations;
regular penetration testing;
security audits;
disaster recovery procedures;
business continuity planning.

Should a security compromise occur affecting your Personal Information, Paripesa will notify the Information Regulator and affected customers where required by POPIA.

Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or who abuse the Services. We do not warrant, expressly or implicitly, that such access will never occur.

14. Minors

The Services are not intended for users under the age of 18. If you are under 18, you must not use the Services or provide any Personal Information.

Paripesa strictly prohibits persons under the age of 18 from registering or gambling. We undertake age verification and reserve the right to suspend or close any account found to belong to a minor.

If we become aware that a user under 18 has shared information with us, we will discard such information where legally permissible. If you believe a minor has provided information, please contact Customer Support using the contact details on our website.

15. Support, Contact Details and Updates

If you wish to unsubscribe from marketing communications, or if you have any questions or comments concerning this Privacy Policy, please contact Customer Support via the contact options published on paripesa.co.za.

15. Privacy contact

Ruby Bets (Pty) Ltd t/a Paripesa
Website: www.paripesa.co.za
E-mail: [email protected]
Information Officer: [email protected]

This Privacy Policy may be amended periodically to reflect legal, operational or regulatory changes. The latest version will always be available on our website.