Privacy Policy – paripesa.co.za

1. General

The Bill of Rights under the Constitution of the Republic of South Africa, 1996 gives every person the right to privacy, including protection against infringement of the privacy of communications. The Protection of Personal Information Act 2013 (“POPIA”) gives effect to this constitutional right.

In compliance with POPIA, Ruby Bets (Pty) Ltd (the “Company”) informs users how it processes their Personal Information in this Privacy Policy.

2. Definitions

The definitions to key terms for the purpose of this policy are set out below:

Information Officer – the role assigned to a person responsible for promoting and overseeing the Company’s compliance with POPIA.
Operator – a person or entity that processes personal information for a responsible party under a contract or mandate without coming under that party’s direct authority.
Personal Information – information relating to an identifiable, living natural person. Personal Information can include, without limitation: name, race, gender, marital status, address, identity number, e-mail address, telephone number, location data, and online identifiers.
Processing – any operation or set of operations concerning personal information, whether or not by automated means, including collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use, dissemination by transmission or distribution or making available in any other form, merging, linking, restriction, degradation, erasure, or destruction.
Responsible Party – a public or private body, or any other person which, alone or in conjunction with others, determines the purpose of and means for processing personal information.
Services – the goods and services, including access to betting platforms and websites, promoted, offered, or provided by the Company.

3. Responsible Party

The Responsible Party is Ruby Bets (Pty) Ltd, registration number 2022/352837/07, with registered office at 14 Trinity Street, Bloubergstrand, 7441, operating online betting services under the brand paripesa.co.za, licensed under Licence No: 10193170-002.

4. Information We Collect

We collect Personal Information because (i) it is necessary to promote, offer, or supply our Services to you; and/or (ii) it helps us improve our Services. A full description of our purposes is provided in Section 5 (How We Use Your Information). You are not obliged to provide Personal Information, but much of it is essential to create and operate your account and to enable betting on our platforms. If you choose to withhold requested information, we may be unable to provide our Services.

When you access websites or mobile applications managed by us, we collect browser and cookie data and may also collect your IP address and technical information about the device you use.

During registration and when you subsequently use your account, you may be asked to provide, among other things:

first and last name;
date of birth;
identity number;
residential or other physical address;
e-mail address;
phone/mobile number or other contact data;
credit card or other payment details.

You will also create a unique username and password to secure your account and enable convenient access to our Services.

Once registered, additional information is processed on an ongoing basis to deliver our Services effectively. When logged in, we may collect:

a record of internet communications and details of your visits to our websites;
technical information about your device (e.g., device identifier) and the browser you use;
details of transactions carried out through the site, including payments, withdrawals, and wagers;
communications with us or our staff (calls, e-mails, and live-chat messages);
information about your location, including IP address.

In some instances, we may request further documentation to verify your identity, which may include:

copies of photographic identification documents;
proof of address;
source-of-funds documentation.

Your documents are stored securely and treated with strict confidentiality.

In limited cases, we may conduct open-source checks by accessing public records and publicly available information about you, such as news articles, social media profiles, forum posts, and official registers.

To protect you and the Company, we use third-party services to help us evaluate transactions (for example, by assessing your payment method and devices). These services check whether a device or method of payment has previously been used in fraudulent or abusive activity (e.g., identity theft, promotion abuse, or payment fraud).

5. How We Use Your Information

We use the information we collect to protect users and third parties, to provide, maintain, safeguard, and improve our Services, and to develop new Services. We may also offer tailored content, including more relevant promotional offers, where you have consented to receive marketing.

We process your Personal Information for the purposes of:

creating and managing your account;
providing you with gambling services;
contacting you via your registered details where necessary for account management and operations;
processing financial and wagering transactions online;
researching preferences to develop new features, functionality, products, and services;
ensuring the websites function correctly and identifying technical issues;
complying with legal and regulatory requirements, including anti-money laundering and responsible gambling;
preventing fraudulent activity or cheating;
determining what promotions and bonuses to offer (subject to your marketing consents); and
providing you, unless you have opted out, with information via your authorised contact methods about our services and selected third-party services, products, competitions, prizes, and offers.

We actively manage financial liabilities and risk on events and markets. Liability and exposure controls may be applied across betting markets and/or individual accounts. The Company may assess your data (including Personal Information) to understand motivations for opening an account or placing a bet. Where activity differs from ordinary and expected behaviour, we conduct further analysis and may exclude you from certain promotions or bets, in line with our Terms and Conditions. Examples of unusual betting behaviour include (without limitation):

significantly larger than expected bets on a very specific outcome (e.g., a precise set score in an ITF tennis match);
a bet placed by a customer who may have access to non-public information about an event’s likely outcome;
material changes to an established betting pattern;
an alert from a sport’s governing body or monitoring agency; and
a high volume of bets placed within a short period on one specific outcome.

Any analysis performed is a private business asset and is not transmitted to any third party. We reserve the right to apply restrictions to accounts where the Company considers it appropriate due to betting activity.

6. Who We Share Your Personal Information With

Certain trusted third parties provide essential services that enable us to offer gambling products. These include, without limitation:

suppliers of software and games used on our websites;
banking and payment service providers;
identity verification providers;
fraud-prevention and risk-management companies.

We share the information necessary for these parties to perform their services, and we take reasonable measures to ensure they implement appropriate security and privacy arrangements to protect your data.

To comply with regulatory obligations, we may be required to disclose information to government authorities (such as the police) or our regulators. Personal Information may also be shared with regulators, agencies, or relevant sports bodies where we suspect involvement in match-fixing or a breach of sporting regulations. We will also disclose information as required to enforce our Terms of Use as set out in our Terms and Conditions.

In the event of a sale of our business or a similar corporate transaction requiring transfer of Personal Information to a third party, we will notify you via e-mail or a notice on our websites, identifying the new Responsible Party and explaining your options regarding your Personal Information.

Our websites may contain links to and from third-party websites. Such websites may have their own privacy policies, and we accept no responsibility for them. Please review those policies carefully before submitting any Personal Information.

7. Marketing and Opting Out

The Company may process Personal Information for marketing purposes. In certain limited circumstances, we may also provide information to selected third-party partners to market our services to you, provided you have given consent.

When you create an account, we request your consent to receive marketing/promotional material. You can opt out at any time. Opting out does not affect the creation or operation of a gaming account, though it may affect eligibility for some promotional bonuses.

Even if you unsubscribe from marketing, we may continue to send periodic e-mails and/or SMS messages relating to technical, service, or security matters, confirmations of requests you made, or other communications we are legally obliged to send. Please note that removing you from marketing lists may take up to 7 days after you opt out.

8. Your Rights

We respect your privacy rights. You may contact us at any time to request:

the Personal Information we hold about you;
rectification of inaccurate or incomplete Personal Information;
completion of incomplete Personal Information (including, where appropriate, by providing a supplementary statement);
erasure of your Personal Information where:

it has been unlawfully processed; or
it is no longer necessary for the purposes for which it was collected; or
you object to processing and there is no overriding legitimate interest to continue;

restriction of processing where:

you contest the accuracy of the Personal Information (for a period enabling verification);
our processing is unlawful; or
we no longer need the Personal Information but you require it to establish, exercise, or defend legal claims.

You undertake to keep us informed of any changes or inaccuracies in your Personal Information.

Please note that objecting to our processing may prevent us from providing the Services and could lead to account closure. The above rights are not absolute: applicable law or regulatory requirements may allow or require us to refuse certain requests (for example, where data is needed to exercise or defend legal claims). In some cases, Personal Information may already have been destroyed, erased, or anonymised under our retention obligations and practices.

To exercise your rights, submit a request describing the information you seek, together with proof of identity, to Customer Support using the contact details provided on our website. We may request additional details to process your request.

If you are dissatisfied with how we processed your Personal Information, please contact Customer Support first. If you remain unsatisfied or believe we are not processing Personal Information in accordance with applicable laws, you may lodge a complaint with the Information Regulator of South Africa at https://inforegulator.org.za/.

9. Cookie Policy

Cookies are small text files placed on your device when you visit a website. Most websites use cookies to improve your online experience and deliver content and functions more effectively.

Cookies serve various purposes. Session cookies are stored temporarily while you browse and can make navigation more efficient or remember preferences. Persistent cookies can help recognise you as a returning visitor or tailor online advertising to your interests.

The primary use of cookies on our websites, either by the Company or our chosen partner(s), is to:

enable you to save time and facilitate future access to the site;
identify how users navigate the website to improve our Services, content, and communications;
collect and share device data to detect and prevent devices associated with fraud and money laundering;
identify account and device irregularities and detect and prevent fraudulent transactions and abuse of accounts and Services.

You agree that the Company may, from time to time, place cookies on your device to store information (such as username, password, personal details, e-mail address, and device information including model and IP address) to enable full use of website functionality and allow your browser to recognise you as a user. These cookies cannot be used to run programs or deliver viruses and are uniquely assigned to you. They can only be read by the web server(s) that placed them.

You can amend your browser settings at any time to block some or all cookies from the Company. However, blocking cookies may impair functionality—for example, you may be unable to place bets.

Further information about cookies and how to delete them is available at http://www.allaboutcookies.org.

10. Transfer and Storage of Your Personal Information

Data we collect from you may be transferred to and stored at a destination outside the Republic of South Africa. It may also be processed by staff operating outside South Africa who work for the Company or for one of our suppliers. Such staff may be engaged in fulfilling your requests, processing payment details, providing support services, or other activities required to service your requests during your relationship with us.

We will take all reasonably necessary steps to ensure your Personal Information is treated securely and in accordance with this Privacy Policy, including ensuring that any international transfers comply with applicable laws. Once we receive your information, we apply strict procedures and security measures to prevent unauthorised access and to ensure the integrity and availability of Personal Information.

We are required to keep complete records of financial and wagering transactions together with any identification provided. We will hold your Personal Information on our systems for as long as required under our legal obligations.

11. Retention

Except as otherwise permitted or required by applicable law or regulatory requirements, we aim to retain Personal Information only for as long as necessary to fulfil the purposes for which it was collected (including meeting legal, accounting, or reporting obligations). Instead of destroying or erasing Personal Information, we may anonymise it so that it cannot be associated with or traced back to you.

12. How We Keep Your Information Secured

We implement and maintain appropriate physical and technological safeguards to help prevent unauthorised access, maintain data security, and ensure appropriate use of information collected online. Safeguards vary based on the sensitivity of the information and include, for example:

secure network topology, including intrusion-prevention and firewall systems;
encrypted communications;
authentication and access-control measures;
external and internal audit testing.

Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or who abuse the Services. We do not warrant, expressly or implicitly, that such access will never occur.

13. Minors

The Services are not intended for users under the age of 18. If you are under 18, you must not use the Services or provide any Personal Information. We reserve the right to verify Personal Information collected from you. If we become aware that a user under 18 has shared information with us, we will discard such information. If you believe a minor has provided information, please contact Customer Support using the contact details on our website.

14. Support

If you wish to unsubscribe from marketing communications, or if you have any questions or comments concerning this Privacy Policy, please contact Customer Support via the contact options published on paripesa.co.za.